Frequently asked questions
This is a list of the questions we receive the most from our customers.
| GENERAL QUESTIONS | ||
| Question: | I can't open PDF documents. What do I do? | |
| Answer: | Click on Get adobe reader and download the PDF reader. | |
| Question: | What is REACH? | |
| Answer: | REACH is the new EU chemicals scheme. REACH is an acronym for Registration, Evaluation and Authorisation of CHemicals. Read more here. | |
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| Question: | I want to print or save a document in the substance library. What do I do? | |
| Answer: | Click on the PDF icon in the top right corner of the page you want to print/save. Then choose the option that suits you. | |
| Question: | I have forgotten my user name and password. What do I do? | |
| Answer: | Click here, and enter the e-mail address you registered with. Your login data will be sent to you. If you haven't registered your e-mail address, contact support. | |
| Question: | I don't have a user name or password. What do I do? | |
| Answer: | Contact your company's system administrator. The HSE executive or safety deputy usually knows who to contact. | |
| Question: | I want to see which products have been entered into the library since a specific date. What do I do? | |
| Answer: | Choose Local Search, and the tab "Advanced Search". Enter the period you want in the fields "From date – To date" and in the option "Date searched", choose "linked to location". | |
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| Question: | I have entered my components in point 2, but the administrative norm isn't displayed in point 8. What do I do? | |
| Answer: | The components will be checked from point 2. You record where to display the component in "Display in section". Check display in point 8, and when you save the administrative norm will usually be displayed. | |
| Question: | How to I enter R phrases in point 15? | |
| Answer: | Choose the field R phrases in this point. There is a freetext field on the right and a standard phrase search on the left. In the "search" field, enter part of the phrase you want, e.g. R1, which displays every one that begins with 1, or "flammable", which displays every phrase containing this word. Double-click on the phrase, and it will be entered into the safety datasheet. | |
| Question: | I can't enter freetext into the data sheet. What do I do? | |
| Answer: | Enter the freetext into the freetext field and select "enter before" or "enter after" in the control panel. The text will be entered and saved. | |
| Other products | ||
| Question: | What is ShopLink? | |
| Answer: | Shoplink is simply a URL format that ECOonline’s customers receive, and which they can implement in their Web shop / Web page where they point to an safety datasheet at ECOonline by entering their own internal number (item ID). | |
| Question: | What is ECO Search? | |
| Answer: | ECO Search lets ECOonline’s customers implement a search page and search result with customer-specific designs on their Web site. | |
